Refund policy
Return and Refund Policy
Last Updated: 08/10/2025
Thank you for shopping with Daliana Leon Art. Each piece—whether an original or a fine art print—is created or produced with care to ensure quality and satisfaction.
Because of the nature of our products, all sales are final. Please read the policy below before placing your order.
1. All Sales Final
We do not accept returns, exchanges, or cancellations once an order has been placed. This applies to both:
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Original artworks – One-of-a-kind pieces that cannot be resold once shipped.
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Fine art prints (POD) – Made-to-order items produced specifically for you.
2. Damaged or Defective Items
If your order arrives damaged or defective, we will work with you to resolve the issue.
To qualify for a replacement or refund:
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Contact us within 7 days of delivery.
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Provide your order number, photos of the damage or defect, and photos of the packaging.
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Once approved, we will issue a replacement or refund at our discretion.
3. Incorrect Orders
If you receive the wrong item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent at no additional cost.
4. Lost or Stolen Packages
We are not responsible for packages lost or stolen after the carrier marks them as “Delivered.” Please contact the shipping carrier directly if this occurs.
5. Color Variations
Please note that colors may appear slightly different in person due to screen display settings and lighting. This is not considered a defect and is not eligible for a refund.
6. Contact Information
If you have any questions about this policy or need assistance with an order issue, please contact us: